VignetteExpress - Seamless Swiss E-Vignettes

This Privacy Policy describes how VignetteExpress, located at Aeschenplatz 12, 4052 Basel, Switzerland, collects, uses, and protects the personal data of users of our site and services. VignetteExpress is committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law.

Personal Data We Collect

We collect various types of personal data in connection with the services we provide. This includes:

Information you provide directly to us:

- Contact information such as your name, address, and email address.

- Vehicle details necessary for processing the e-vignette, such as license plate number, country of registration, and vehicle category.

- Payment information, including credit card details or other payment method details, processed securely by our payment partners.

- Information you provide when you contact our customer support.

Information collected automatically:

- Usage data, such as your IP address, browser type, operating system, referring URLs, pages viewed on our site, dates and times of access, and duration of your visit.

- Information collected through cookies and similar technologies. More details on this are provided below.

Purposes and Legal Basis for Processing Personal Data

We process your personal data for specific purposes and on specific legal bases as permitted by law:

- To provide and manage our services: We use your data to process your e-vignette orders, verify vehicle details, facilitate payment, deliver the e-vignette status, and provide customer support. This processing is necessary for the performance of the contract with you.

- To comply with legal obligations: We may process your data to comply with legal requirements, such as tax obligations or requests from competent authorities. This is based on our legal obligation.

- To improve our services: We analyze usage data to understand how our site is used and identify areas for improvement. This processing is based on our legitimate interest in enhancing our online platform, balanced against your data protection rights.

- For security and fraud prevention: We may process data to protect the security of our site, prevent fraudulent transactions, and investigate potential misuse. This is based on our legitimate interests.

Data Sharing and Disclosure

We may share your personal data with third parties under specific circumstances:

- With Swiss authorities: We share necessary vehicle details and potentially other relevant information with the competent Swiss authorities responsible for the e-vignette system to process and validate your purchase. This is essential for the performance of our contract with you and potentially a legal obligation.

- With payment service providers: We share payment information with trusted third-party payment gateways to process transactions securely. These providers are contractually bound to handle your data in accordance with applicable data protection laws.

- With service providers: We may share data with other third parties who provide services on our behalf, such as hosting providers, IT support, and analytics services. These providers only process data according to our instructions and are subject to confidentiality obligations.

- For legal reasons: We may disclose your data if required by law, court order, or in response to a valid request from a government or law enforcement authority.

- In the event of a business transfer: If VignetteExpress is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such event and explain your options.

We do not sell your personal data to third parties.

International Data Transfers

As VignetteExpress is based in Switzerland, data is primarily processed within Switzerland. Switzerland is recognized as providing an adequate level of data protection according to the European Union. If data is transferred to countries outside of Switzerland or the European Economic Area that do not have an adequate level of data protection, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for e-vignette transaction data is determined by legal and regulatory obligations. Usage data for analytics is typically retained for a shorter period.

Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have rights regarding your personal data:

- Right of Access: You have the right to request access to the personal data we hold about you.

- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.

- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

- Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests.

- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the address provided below. We may need to verify your identity before processing your request.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze site usage. Cookies are small text files stored on your device.

We use different types of cookies:

- Essential cookies: Necessary for the site to function correctly (e.g., enabling secure login, remembering items in your cart).

- Analytical/Performance cookies: Help us understand how visitors interact with our site by collecting information about traffic sources, page views, etc.

- Functionality cookies: Used to remember choices you make and provide enhanced features.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our service.

Links to Other Websites

Our site may contain links to third-party websites. This Privacy Policy applies only to our online platform. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VignetteExpress Aeschenplatz 12 4052 Basel Switzerland